This Privacy Policy outlines how we and our affiliates collect, use, share, protect, and process your personal data through our website (hereinafter referred to as the “Platform”). You may browse certain sections of the Platform without registering. However, by visiting the Platform, providing your information, or availing any services/products offered, you agree to be bound by this Privacy Policy, the Terms of Use, and applicable service/product terms. This Platform and its services are intended for use only within India. Your personal data will be stored and processed primarily in India. If you do not agree with the terms, please do not use or access our Platform
Collection of Information
We collect your personal data during your use of the Platform, interactions with us, or when availing our services. This includes, but is not limited to:
• Basic personal information: Name, date of birth, address, phone number, email ID.
• Identification proof: Shared for identity/address verification.
• Sensitive personal data: With your consent, we may collect data such as bank account
details, card information, or biometric data (e.g., facial or physiological features for
certain features).
We may track user behavior and preferences on an aggregated basis and collect transaction related information from the Platform and partner platforms. Any personal data collected by third-party business partners is governed by their own privacy policies. We are not responsible for their privacy practices.
Important: We never request your card PIN, net banking, or mobile banking passwords.
If you receive such requests, do not share any information and report the matter to the appropriate law enforcement agency
Usage of Information
Your personal data is used to:
• Provide services and process transactions
• Assist sellers/business partners in fulfilling orders
• Improve customer experience and support
• Send offers, product updates, and service information• Customize your user experience
• Prevent fraud, enforce Terms, and conduct research/surveys Marketing communications will include an opt-out option. Access to services may be restricted if certain permissions are not granted.
Sharing of Information
We may share your personal data with:
• Our affiliates, group entities, and business partners
• Third-party service providers such as logistics, payment processors, and reward programs
• Government or law enforcement agencies when required by law or legal proceedings
Disclosures are made for service delivery, legal compliance, fraud prevention, and enforcing our policies. Such disclosures are made in good faith and when reasonably necessary
Security Measures
We adopt reasonable security practices to protect your data against unauthorized access, misuse,
or loss. Access to your account information is secured via secure servers. However, internet-based transmissions are not fully secure. By using the Platform, you accept the inherent security risks involved in data transmission online. You are responsible for safeguarding your account credentials
Data Retention and Deletion
You may delete your account via the profile/settings section or by contacting us. Deletion will
remove all account-related data unless:
• There are pending grievances, claims, or services
• Legal or regulatory obligations require data retention
We retain personal data only as long as necessary. Anonymized data may be stored for research
and analytics.
Your Rights
You have the right to access, correct, or update your personal data via the Platform's account
settings or by contacting us.
Consent
By using the Platform or providing information, you consent to:
• Collection, use, storage, and disclosure of your personal data as described
• Communication via SMS, calls, email, or messaging platforms by us and our partners
You may withdraw consent by writing to our Grievance Officer. Such withdrawal will not apply
retrospectively and may restrict service availability. We may verify the identity of the person
requesting withdrawal.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically. Please check this page for updates. Significant
changes will be notified to you as required by applicable law.
